My Place Hotel-Colorado Springs,CO

I liked the peaceful location

I recently stayed at My Place Hotel in Colorado Springs and was extremely disappointed with the misleading advertising on Booking.com. The listing promised a full kitchen, yet there were no pots, pans, or essential cookware provided. After speaking with Destiny at the front desk, I was told that refunds couldn’t be issued as the policy was clearly stated on Booking.com. However, upon reviewing the website, I found no such policy regarding the lack of kitchen supplies. Destiny explained that they don't include dishes, pots, and pans because it's a liability. When I asked for clarification, she mentioned concerns about theft and the potential for guests to get hurt. I found this to be a very poor and unconvincing answer. I have stayed at many different hotels with full kitchens, and they all include pots, pans, dishes, and silverware. Destiny also acknowledged that this issue has occurred before and mentioned that corporate doesn’t make concessions or offer refunds. This left me feeling lied to and taken advantage of as a customer. The experience was frustrating, and I believe others should be aware of this deceptive practice. I hope the hotel chain My Place Hotel addresses this issue to prevent future guests from experiencing the same disappointment. Sincerely. Paul and Jan Walker

This hotel was really nice. It was perfect for what I needed for my sister's wedding. It was 15-20 minutes away from everything I needed to go to no matter what way it was. The front desk people were AWESOME and the room was perfect. It has a fridge and freezer with an ice maker microwave 2 burner stove sink with a garbage disposal the only thing is you have to bring all your own kitchen supplies pots silverware cups bowls plats whatever you need. The shower got super hot and youre able to change the shower head pressure. They have a door in the room so if you need 2 rooms with your kids or family you can use the door. The only thing that really sucks was the walls were pretty thin the people next to use started fighting at 6am LOUDLY cussing and yelling at each other and their kids. The kids were yelling and then to doors started slamming. Of course this isn't the hotels fault you can get loud people at any hotel.

Clean and spacious rooms, comfortable beds, full kitchen and the views.

It was an amazing stay. The only thing was missing was breakfast. You can charge but provide the breakfast. That was very incontinent for me in the morning with the family to go out for breakfast. That is the only negative thing.